10xHostings

10xHostings Responsible Disclosure Policy and Bug Rewards Program

PLEASE READ THIS AGREEMENT CAREFULLY, AS IT CONTAINS IMPORTANT INFORMATION REGARDING YOUR LEGAL RIGHTS AND REMEDIES.

RESPONSIBLE DISCLOSURE POLICY:

10xHostings encourages the responsible disclosure of security vulnerabilities in our services or on our website. In order to facilitate the responsible disclosure of security vulnerabilities, we agree that if, in our sole discretion, we conclude that a disclosure meets all of the guidelines of the 10xHostings Bug Rewards Program, 10xHostings will not bring any private or criminal legal action against the disclosing party.

BUG REWARDS PROGRAM

10xHostings offers monetary bounties for the responsible disclosure of certain qualifying security vulnerabilities. Our Bug Rewards Program works as follows

SERVICES IN SCOPE:

Only the www.10xHostings.com web services are within scope for purposes of the 10xHostings Bug Rewards Program.

QUALIFYING VULNERABILITIES:

10xHostings will accept a report of any vulnerability that substantially affects the confidentiality or integrity of any eligible 10xHostings service. Eligible vulnerabilities include, but are not limited to:

1. Authentication and Authorization Flaws
2. Remote Code Execution
3. SQL Injection
4. Directory Traversal
5. Privilege Escalation

NON-QUALIFYING VULNERABILITIES:

Any domain not contained within www.10xHostings.com is out of scope for the purposes of the Bug Rewards Program, as is all hosted customer content and third-party programs and plug-ins.

The following actions do not qualify for the Bug Rewards Program and should not be tested by researchers participating in the Program:

1. DoS, brute force, user enumeration or DDoS attacks
2. Cross Site Scripting (XSS)
3. Cross Site Request Forgery (CSRF)
4. Click-jacking
5. Physical attacks
6. Phishing attacks
7. Any bug that relies on Social engineering
8. CRIME/BEAST attacks
9. Logout CSRF
10. Banner or version disclosures
11. Missing SPF records
12. Directory listing (unless sensitive data can be found)
13. Blackhat SEO techniques
14. Any bug that relies upon an outdated browser

10xHostings will not accept reports from automated vulnerability scanners.

BOUNTIES:

All bounties are awarded at the discretion of the 10xHostings Bug Rewards Team, based on the severity of the reported vulnerability. Where an award is made, the minimum amount of the bounty will be Fifty Dollars ($50.00). Only one (1) bounty will be awarded per security bug. The awards will be made to the first researcher to responsibly disclose a particular bug.

Investigating and Reporting:

The security researcher submitting a vulnerability must thoroughly vet and confirm the vulnerability prior to submission. All submissions must include the following:

1. Steps to reproduce the vulnerability; and
2. A clear description of any accounts used in your report and any relationships between them.

To report a vulnerability, please send an email to [email protected].

SUGGESTIONS FOR GOOD REPORTS:

1. The more detailed your steps for reproducing the bug, the better. This should include any pages that you visited, user IDs, links clicked, etc.
2. Videos and images are always useful, but are even more useful if accompanied by a description.
3. Exploit code that consistently works can allow us to verify your vulnerability more quickly.
4. Remember – details, details, details!

CONFIDENTIALITY:

Any information that you collect about 10xHostings, 10xHostings employees, or 10xHostings customers (“Confidential Information”) through the Bug Rewards Program must be kept confidential and may only be used in connection with the Program. You may disclose vulnerabilities only after proper remediation has occurred and you may not disclose Confidential Information without 10xHostings’s prior written consent. Any disclosure of Confidential Information outside of this requirement will result in immediate removal from the Program.

LEGAL:

By participating in 10xHostings’s Bug Rewards Program, you acknowledge that you have read and agree to 10xHostings’s Universal Terms Of Service Agreement and Privacy Policy. Your testing must not violate any law, disrupt services, or compromise any data that is not your own. You are solely responsible for any applicable taxes or withholdings arising from or related to your participation in the 10xHostings Bug Rewards Program, including any rewards that are paid. 10xHostings may use a third-party service provider to manage its Bug Rewards Program. If so, the provider’s terms and conditions shall apply. The decision as to whether or not to pay a reward is entirely at the discretion of 10xHostings. This is a discretionary rewards program. The program may be canceled at any time.